Privacy policy

Objective, Scope, and Applicability

At Anaaya Cosmetics ("Company," "we," "our," "us"), safeguarding your privacy is a top priority. This Privacy Policy outlines how we gather, utilize, reveal, and transfer Personal Information (as defined below) through platforms controlled by Anaaya Cosmetics (the "Platforms"). It applies to individuals browsing, accessing the Platform, providing information through it, or whose information the Company collects, receives, or processes concerning the offer and sale of its products ("Products") (referred to collectively as "Customers," "you," "your"). This Policy doesn't extend to Personal Information collected offline, Company websites not linking to this Policy, Customers outside India, or third-party websites linked to the Platform.

Consent and Communication Preferences

By accessing and/or using our Platform and providing information as detailed in this Policy, you consent to the collection and utilization of disclosed information in accordance with this Policy. This includes consent to share your information as per this Policy. We encourage you to read this Policy to understand how your information is collected, used, and disclosed. If you disagree with any terms, you may discontinue Platform usage.

Communication Consent

By providing your mobile number to the Company, you consent to receiving all service-related communications, even if your number is on DND/NCPR lists. You acknowledge these communications aren't Unsolicited Commercial Communications under TRAI Regulations and opt to receive them.

Definition and Collection of Personal Information

"Personal Information" refers to any information directly or indirectly identifying you, submitted, and/or collected through the Platform and maintained by the Company. It excludes publicly available or accessible information and data provided under applicable laws.

Collection Methods

We collect Personal Information:

When submitted on the Platform: During registration, product orders, newsletter sign-ups, customer service inquiries, or surveys.

Automatically: Information about Platform usage, interactions, and technical details.

From other sources: Third parties, social media platforms, or applications you authorize.

Types of Personal Information Collected

Information collected includes:

Contact details, location, and preferences

Open data, public records, IP addresses

Financial details for transactions

Technical data related to device and software

Purpose of Personal Information Collection

Personal Information is collected to:

Verify identity and fulfill purchases

Communicate account activities

Enhance customer service and experience

Customize offerings and conduct research

Comply with legal obligations and enforcement

Legal Basis for Collection

Contractual performance

Legitimate interests

Legal compliance

Consent (where applicable)

Sharing of Personal Information

We may share Personal Information with:

Affiliates, service providers, and partners

Third parties in corporate transactions

Law enforcement or legal entities when required

Retention and Disposal

Personal Information is retained as necessary for lawful purposes and disposed of securely when no longer required.

Cookie Usage

We use cookies for site functionality, user preferences, and analytics. By using the Platform, you agree to cookie utilization.

Opt-Out and Withdrawal

Customers can opt-out of marketing communications and withdraw consent for Personal Information usage. Procedures are provided in the Policy. 

Security Measures

We employ physical, technical, and organizational safeguards to protect Personal Information. Online security measures include encryption, firewalls, and regular malware scanning.

Policy Review

This Policy is periodically reviewed and subject to updates. Continued Platform usage indicates acceptance of modified terms.

Privacy Concerns

For privacy-related inquiries or complaints, contact our Grievance Officer at the provided address or email.