Refund policy

Refund & Return Policy

At Anaaya Cosmetics, we want your shopping experience to be exceptional. Here's how we handle returns:

Changed your mind or Didn't like the product?

Return the unused, saleable product with price tags intact for a replacement.

Received a damaged product?

Email us at ecom.anaayacosmetics@gmail.com with an image of the damaged product for a replacement or refund.

Quality issue?

Request a replacement or refund if the product doesn’t meet expectations, provided it's in a saleable condition.

Misshipment?

Notify us within 24 hours of delivery for collection of the wrong product and reshipment of the correct one.

Shipping Charges:

We cover return shipping for damaged or misshipped goods. For other returns, return shipping costs are your responsibility.

Note:

Returns must be claimed within 10 days of receipt.

Refunds and replacements processed upon receiving returns.

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